Privacy Policy

Last updated: February 1, 2026

1. Introduction

Waveion Technologies ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit caastv.com, use our CAASTV platform, or engage with our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Name and contact information (email address, phone number, company name)
  • Account credentials (username, password)
  • Billing and payment information
  • Professional information (job title, industry)
  • Communication preferences

2.2 Technical Information

When you access our services, we may automatically collect certain technical information:

  • IP address and geolocation data
  • Browser type and version
  • Device information and identifiers
  • Operating system
  • Access times and pages viewed
  • Referring website addresses

2.3 Usage Data

For CAASTV platform users, we may collect:

  • Streaming analytics and performance metrics
  • Content consumption patterns
  • Feature usage statistics
  • Error logs and diagnostic data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services (contract performance)
  • Process transactions and billing (contract performance)
  • Send administrative communications (legitimate interest)
  • Respond to inquiries and support requests (legitimate interest)
  • Improve and optimize our services (legitimate interest)
  • Send marketing communications (consent)
  • Comply with legal obligations (legal requirement)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share data with third-party vendors who perform services on our behalf, including cloud hosting and infrastructure providers, payment processors, analytics services, customer support tools, and email delivery services.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and audits
  • Employee training on data protection
  • Incident response procedures

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account data: retained while your account is active and for 3 years after closure
  • Transaction records: retained for 7 years for tax and legal compliance
  • Marketing preferences: retained until you opt out
  • Technical logs: retained for 12 months

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate or incomplete data
  • Erasure: request deletion of your personal data ("right to be forgotten")
  • Restriction: request limitation of processing of your data
  • Portability: request transfer of your data in a machine-readable format
  • Objection: object to processing based on legitimate interests or marketing
  • Withdraw consent: withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant authorities, data processing agreements with our service providers, and compliance with applicable data protection frameworks.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Waveion Technologies Pvt. Ltd.
Email: [email protected]
WhatsApp: +91 93118 98004
Gurugram, Haryana 122001, India
Website: waveiontechnologies.com